Refund Policy

For purchases made through the DriverAI website, payments are processed by FastSpring, which acts as the Merchant of Record.

• Refund requests for web-based purchases are reviewed and processed by FastSpring
• Refund eligibility, approval, and timing are subject to FastSpring's refund policies and review
• Approved refunds are issued to the original payment method used at checkout
• DriverAI does not directly process payments or refunds for website purchases

Refund requests should be initiated using the refund link provided in the FastSpring order confirmation email or by contacting FastSpring directly.

For purchases that were previously processed through Paddle, refunds are handled by Paddle in accordance with Paddle's refund policies.

• Refund eligibility and approval are subject to Paddle's review
• Refunds are issued to the original payment method used at the time of purchase

Note: Paddle may no longer be used for new purchases. This section applies only to legacy transactions where Paddle was the payment processor.

• If you purchased your mileage tracking app for iPhone subscription through the Apple App Store, refunds are handled by exclusively by Apple and are subject to Apple's refund policies.
• Refund requests must be submitted directly through your Apple ID account or Apple Support.

• If you purchased a DriverAI mileage tracking app for Android subscription through the Google Play Store, refunds are handled by Google in accordance with Google Play's refund policies.
• Refund requests must be submitted through the Google Play Store or Google Support.

• DriverAI subscriptions, including free trial and paid plans, automatically renew unless canceled before the next billing period.
• Cancelling a subscription prevents future charges
• Cancellation does not automatically result in a refund for the current billing period unless required by applicable law or approved by the payment platform that processed the purchase
• Subscriptions must be managed through the platform where the original purchase was made.

Excessive refund requests, abuse of refund policies, or chargebacks may result in refund denial or account restrictions, subject to the policies of the applicable payment platform.

For questions related to DriverAI features or account access, please contact: 📧 support@driveraimileagetracker.com

For payment processing and refund decisions, please refer to the platform that processed your purchase.